The Shelby County Sheriff’s Office has issued a warning about a scam targeting banking customers in Shelby County. This scheme involves fraudsters contacting banking customers via text asking if they have made a purchase. The customer is asked to respond “Y” for yes or “N” for no. Once the customer responds with “N”, the fraudsters then spoof the banking institution’s phone number and call the customer pretending to be the bank’s customer service. The fraudsters attempt to convince the customer to provide username and password for the account which enables the fraudster to take over the customer’s account. Once the fraudsters have the information, they transfer money from the account electronically using various apps.
Please be aware that Paragon Bank will never contact our customers directly asking for personal account information. If you receive an unsolicited text message that appears to be from Paragon asking you about any purchases, please do not reply and contact us immediately.
If you have any questions, please call our Customer Service team at 901.273.2900.