A paragon is a model of excellence or perfection, and as such, we at Paragon Bank are raising expectations regarding our commitment to customer service. Your relationship with us is paramount and we promise to safeguard the information you share with us.
This policy covers Customer Information, which means personally identifiable information about a consumer or a consumer's current or former relationship with Paragon Bank. This policy is provided to you as required by the Federal Financial Privacy Law.
Safeguarding Customer Information
The security of your Customer Information is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect your information. Paragon's team of professionals is authorized to access Customer Information only when they need to provide you with products and services or to maintain your accounts. Our employees are bound by a Code of Ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.
Collecting Customer Information
We collect and use various types of information to service your accounts and better respond to your needs. The following categories represent how that information is obtained:
- Application Information: Information that you provide to us on applications and through other means. Examples include your assets, income and debt.
- Transaction and Experience Information: Information about your transactions and account experience, as well as information about our communications with you. Examples include your account balances, payment history, parties to transactions, debit card usage, requests for copies of checks and our responses.
- Consumer Report Information: Information from a consumer report. Examples include your credit worthiness and credit history.
- Information from Outside Sources: Information from outside sources regarding your employment, credit and other relationships. Examples include your employment history, loan balances, credit card balances, property insurance coverage and other verifications.
- Other General Information: Information from outside sources, such as data from public records, which is not assembled or used for the purpose of determining your eligibility for a product or service.
- As required by the USA PATRIOT ACT, we also collect information and take actions necessary to verify your identification.
Managing Customer Information
Sharing Customer Information can save you time because you are not continually supplying our departments or affiliates with the same information. It can reduce the amount of unwanted mail you receive because we send you only information that may truly interest you. It also allows you to get the assistance you need through our Consumer Banking Center. Sharing information also enhances our ability to protect your accounts against unauthorized activity and helps us investigate any fraudulent activity on an account. For example, we may use information about your ATM and debit card transactions to identify any unusual activity, and then contact you to determine if your card has been lost or stolen.
We occasionally receive medical or health information from a customer if, for example, a customer applies for insurance from us. We may also obtain information from insurance support organizations not affiliated with Paragon Bank that prepare and provide reports to others as well as to us. We do not share medical or health information among our companies, except to maintain accounts, process transactions, service customer requests or perform insurance functions, to the extent permitted by law.
Sharing Information with Outside Organizations
Paragon Bank does not sell nor share any Customer Information with outside organizations who may want to offer you their own products and services. Outside organizations that provide us services (such as printing or mailing) or help us provide you with services or products that you request (such as clearing brokerage transactions or underwriting insurance applications) may receive Customer Information to help facilitate those transactions and to provide you with the highest level of service. All companies that act on our behalf are contractually obligated to keep the information we provide to them confidential and to use the Customer Information we share only to provide the services we ask them to perform for you and us.
We may also disclose any of the previous categories of Customer Information to credit bureaus and similar organizations when required or permitted by law. For example, Customer Information may be disclosed in connection with a subpoena or a similar legal process, a fraud investigation, and the recording of deeds or trust and mortgages in public records.
Sharing Information within the Organization
In order to keep raising expectations, we may share application or credit information about customers with our mortgage department or other affiliates because they have products or services that could benefit you.
However, if you'd rather we not share application and credit information with another department or affiliate, please call us at 901.273.2900. When you call, someone will be able to answer your questions about privacy, and if you choose, you may request that we not share application or credit information within our organization. Please remember that if you ask that we not share Customer Information in this way, you may not receive information about our products or services that may interest you. If you have already called us and requested that we not share this type of Customer Information, there is no need to make this request again.
Please know that even if you do ask that we not share application or credit information about you with our mortgage department or affiliates, we are permitted by law to share transaction and experience information such as account balances and payment history within our organization.
If you have a joint account, we will treat a request not to share credit or application information by one account holder as applying only to that account holder unless the customer notifies us that he or she is acting on behalf of the other account holders.
Maintaining Accurate Information
It is very important to keep your account information accurate and up to date. You have access to your account information through various means, such as account statements, telephone banking, online banking and in response to specific requests. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number and address listed below.
P.O. Box 2022
Memphis, TN 38101
We will promptly update or correct any erroneous information. Please contact us if you have any questions or feel that we have not handled information about you properly.
Guarding your Personal Information
Paragon Bank recommends that you take the following precautions to guard against the disclosure and unauthorized use of your account and personal information.
- Never provide personal information (including full Social Security Numbers or account and credit card information) over the phone unless you have initiated the call and know with whom you are speaking.
- Safeguard ATM, credit and debit cards
- Memorize PINs (personal identification numbers) and refrain from writing PINs, Social Security numbers or credit card numbers where they can easily be found
- Immediately change preassigned PINs to a personally memorized PIN
- Do not use easily identifiable numbers such as birth dates, addresses, phone numbers or Social Security numbers when choosing your PIN
- Store cancelled checks, new checks and account statements in a safe place
- Tear up or shred unused preapproved credit offers
- Report lost or stolen checks, credit and debit cards immediately
If you Suspect Identity Theft
If you are concerned that someone has unauthorized access to your personal information, please call us immediately at 901.273.2900 so we can take steps to protect you. You should also consider reporting your concerns to:
- Your local law enforcement officials
- The Federal Trade Commission identity theft hotline at 877.ID.THEFT
- The Social Security Administration fraud hotline at 800.269.0271
- Your credit card companies
- National credit reporting organizations that can place a fraud alert on your name and
Social Security Number:
- Equifax 800.525.6285
- Experian 888.397.3742
- Trans Union 800.680.7289
If you have any questions regarding this policy or any other notice you may have received, please contact us at 901.273.2900.
This policy applies to consumer customer relationships established in the United States.