Debit Card Alerts

With Debit Card Alerts from Paragon, you can detect fraudulent activity much more quickly. Customers can sign up for the alerts and choose to receive an email, text message, or both delivery methods each time their debit card is used. The immediate detection of unauthorized charges can save you frustration, time and money.

Each text includes:

  • Amount of the transaction
  • Date and time of the transaction
  • Name of the Merchant where the card was used
  • Last four digits of your enrolled card number

 

Click here for a step-by-step guide on the enrollment process.

 

Frequently Asked Questions:

  1. What types of transactions will trigger an alert?All transactions (including ATM usage) will trigger an alert if you choose to select the “Notify me on all transactions” option. Otherwise, you can choose to limit the alerts to certain merchant or transaction types.  Be aware that the amount listed on the alerts is only the preauthorized amount.  When swiping your card, restaurants only preauthorize the amount of the meal as they can’t anticipate your level of voluntary gratuity.  Gas Stations can preauthorize the actual sale amount or any amount from $1 to $100 depending on the payment method you choose (debit vs credit).
  2. What if I get a new phone number?You will need to navigate within Paragon’s online banking site (Options > Mobile Banking > Mobile Web Settings) in order to update the phone number associated with your debit card alerts enrollment.
  3. What if I get a new email address?You will need to navigate within Paragon’s online banking site (Options > Personal Options) in order to update the email address associated with your debit card alerts enrollment.
  4. What do I do if the transaction is fraudulent?As soon as you see an alert that you know to be fraudulent activity, you can quickly report your card as stolen within Paragon’s mobile banking app. You will then need to contact Paragon’s Customer Support at 901.273.2900 to get a new card issued.  With our instant issue system, it’s now possible to receive your replacement card the same day.
  5. I would like to be alerted on the card activity for my child who is a minor. How can I get those alerts?As their parent, you may request that an online banking access be set up for your child. You may then enter your contact information into the appropriate fields (See questions 2 and 3).  You may then use the app to enroll into Debit Card Alerts.
  6. Can we have alerts for a single debit card sent to multiple phone numbers or email addresses?No, there is currently not a way to send alerts to multiple phone numbers or email addresses.
  7. Anything else?Be mindful of any and all recurring charges you have tied to your card, such as subscriptions and memberships. You will receive an alert when the payment is authorized even though you didn’t physically swipe your card anywhere.