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Reporting a Lost or Stolen Debit Card

Published on April 15, 2013

To report a lost or stolen card via internet banking:

  • Sign into internet banking.
  • Click “Options.”
  • Click “ATM/Debit Card.”
  • Check the box next to the lost card.
  • Click “Submit.”
  • Contact Customer Service at 901.273.2900 on the next business day to order your replacement card. You may also contact your personal banker to order your replacement card.

To report a lost or stolen card via telephone:

  • Call 901.273.2900.
  • During business hours, a Paragon employee will mark your card as lost or stolen and then reorder your replacement card.
  • After business hours, press 6 to be transferred to the “After Hours Card Center.” Please note that this service is not staffed by Paragon Employees but they are authorized to take your lost or stolen card report.  Please call us on the next business day so that we can verify that your card was accurately blocked and so we can process your card reorder.  The “After Hours Card Center” can be reached directly at 866.546.8273.
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Offline Mode

Published on April 11, 2013

Offline Mode is a view-only option that allows you to log in to Online Banking with access to limited information and features when our host system is unavailable. While in Offline Mode, a displayed system message and time stamp inform you of when the given account information was last considered current.

What's available in Offline Mode?

  • MyParagon – Limited availability of some widgets
  • Account Listing with Balances
  • Transaction History
  • Bill Pay
  • Message Center

    What's not available in Offline Mode?

  • Transfers
  • Statements
  • Options/Settings
  • Password Self-Reset
  • Cash Management
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    Security Tokens

    Published on April 11, 2013

    This new level of advanced security is the implementation of Security Tokens. These tokens generate a unique security code that you enter in addition to your other credentials for safe and secure account access. Each generated code has a lifetime of only thirty seconds, severely crippling the chances of online fraud. Furthermore, each token has its own serial number that is registered and synced to your credentials through Online Banking. This registration keeps other tokens from being used and can only be reset by contacting us.

    Offered at a nominal fee, the Security Tokens are available in two forms.

    Virtual Security Token

    The Virtual Security Token is installed on a mobile device such as smart phone, tablet, or personal media player as long as it has an active internet connection. The Virtual Security Token is an excellent choice because it's installed on a device that you will more than likely have on you at all times. Also, your chosen mobile device may have its own password protection that could act as yet another layer of security to your bank information. 

    Physical Security Token

    The Physical Security Token is great if you don't have an internet-enabled mobile device. It's also wonderful for those who wish to have extreme control of access to their account as the physical token is able to be kept under lock and key. 

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    P.O. Box 2022  |  Memphis, TN  38101-2022 |  Phone: 901.273.2900  |  Fax: 901.273.2908  |  info@bankparagon.com
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