Customer Service

Live from Poplar Avenue - 273-2900

A call to Paragon's customer service line is a call to an actual bank branch here in town, not a call center in a different area code. We are available to quickly answer questions, find solutions and maybe even chat about the weather in East Memphis from 8:30 a.m. to 5 p.m., Monday through Thursday, and 8:30 a.m. to 6 p.m. on Friday. You can also reach us at our toll-free number: 1.866.504.5556.

Paragon Direct: 24 Hour Telephone Banking - 333-0260

Call this local number any time to access your account and make transactions.

Just for the record, the area code here is 901 and we are in the Central time zone.

Online Customer Help Form

Or send a regular email to, but please avoid including sensitive account information in email messages.


Download your Rescue Kit (pdf)

Lost or Stolen Debit Card?

Click here for step-by-step instructions on the appropriate actions to take if your debit card has been lost or stolen.

P.O. Box 2022  |  Memphis, TN  38101-2022 |  Phone: 901.273.2900  |  Fax: 901.273.2908  |
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